Opinión y Actualidad

Most companies know the concepts of Customer Experience, User Experience and luckily since few years ago we have been talking more and more about the Employee Experience. There is no doubt that all of them are significantly important, but these are not the only dimensions of experience that we must attend to. From the management of the Supplier Experience or the Stakeholders Experience to the Shareholder Experience, it should occupy us because each of them is interrelated with the others. Success is not a zero sum game. Success is not reaching a destination, but success is the journey and how we travel that path. No one discusses the Employee Experience and its interrelationship with CX anymore. In this way, the number of companies that begin to work with the EX has increased, a fact in which the need for a digital transformation accelerated by the covid-19 pandemic has had a great impact. With EX we refer not only to the emotional salary but also to the design of processe